GENERAL INFORMATION

llarsen.com is provided by:

LLARSEN ApS

Company registration no.: 40655549

Laplandsgade 4

2300 København S

Denmark

Telephone: +45 20802100

ORDERING

Stock items are usually sent the day after ordering and will arrive to you within 2-5 working days. We do however strive to send the goods on the same day as the order is confirmed. An order placed on a public holiday or during the weekend will be processed on the following business day. Payment transactions will be settled by the time of shipment. 

Orders can only be concluded on llarsen.com. We do not process orders made by emails, letters or by phone.

You must be at least 18 years old to purchase goods on llarsen.com and possess a valid payment card that is accepted by us.

If you experience problems with your order on llarsen.com or if you made a mistake while placing your order, please contact our Customer Service at info@llarsen.com or +45 20802100 they are happy to help you.

Once your order is correctly placed, you will receive an email confirming your order together with a receipt. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card. We only accept your order once payment has been approved and we have debited the payment card

We store your information, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well; they may not necessarily be available in llarsen.com’s system subsequently.

MEANS OF PAYMENT

We accept the following means of payment:

Mastercard, VISA, VISA Electron, Maestro, CVV (Credit Card Verification Number), Apple Pay & Mobile Pay 

If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

PAYMENT PROCEDURE

Once your goods leave our warehouse to be delivered, your payment will be debited on the selected payment service.

RIGHT TO CANCEL YOUR ORDER

Among other things, we reserve the right to cancel your order in one of the following situations, without being liable for compensation or other costs:

Your payment details are incorrect or cannot be verified

Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities

There is an inadvertent error on llarsen.com, such as a payment error or the like

We have reasons to believe that you are under the age of 18

DELIVERY

The usual shipping time is between 2 and 6 weekdays from the date of the order confirmation. LLARSEN is responsible for the purchase until you have received it.

The shipment is delivered to your home address or a parcel pickup location you choose near you. You will receive the address of the pickup location and the time of pickup at the email that was used on llarsen.com when ordering.

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.

By default, we deliver to all* countries worldwide. Should there be any issues with delivery to your country, you will be contacted by Customer Service who will try to find a solution as quick as possible. 

* We do not deliver to the APO state in the US.

DELIVERY COST

LLARSEN offers free Worldwide shipping.

Customers from non EU-countries, including the UK, should note the risk of custom clearance of the package(s). Such an expense will be held by the customer.  

DELIVERY TERMS

Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used.

Please note that the risk of loss of or damage to the goods passes to you after delivery from us to the carrier. If the package appears to be damaged upon arrival, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us.  

RETURN

You have the right to return your order without giving any reason within 14 days after the date on which you receive your order. 

Please fill in the attached return form from your package and return item(s) to: 

LLARSEN 
Laplandsgade 4
2300 København S

Denmark

You will have to bear the direct costs of returning the goods. We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your return.

We will withhold reimbursement until we have received the goods back and done a fast quality inspection (often same day or by next-day) to ensure the returned goods are unused and with all hangtags and labels in order before allowing or refusing a refund.

NON-CONFORMING GOODS AND INCORRECT GOODS

If your goods are non-conforming or we have delivered the incorrect goods, please contact our Customer Service at info@larsenwatches.com. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.

In case of non-conforming goods or incorrect goods, you can choose between the following options:

Return the goods and receive a refund of the purchase price and all delivery costs when our Customer Service has processed the returned goods,

Return the goods and receive similar goods when our Customer Service has processed the returned goods, provided we can supply an equivalent, or

Keep the goods and request a proportionate reduction of the purchase price 

When contacting Customer Service, you will be asked to provide the order number, a description of what is wrong with the goods and pictures if possible.

You are not responsible for costs associated with the return of non-conforming goods or incorrect goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.

MEASURES AGAINST FRAUD

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

PRICES

All the listed prices for goods and delivery costs include value added Danish tax (VAT) and duty of 25%. VAT will be deducted for delivery addresses outside EU.

The currency on llarsen.com may vary as they depend on the customers IP address.

OTHER MATTERS

We do our best to update llarsen.com and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

FORCE MAJEURE

We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control. 

PRIVACY POLICY

We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of llarsen.com in general.

RIGHT TO COMPLAIN

In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone or email. You can find our contact information under "General information" above. 

You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk 

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec.europa.eu. When submitting the complaint, you must state our email address info@larsenwatches.com.

In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board. 

If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk